Privacy Policy

We respect your privacy 

TXA respects the privacy of all our clients, business contacts, and members of the public, and is committed to safeguarding the personal information provided to us. TXA is subject to the requirements of the Australian Privacy Principles contained in the Privacy Act 1988.

This Privacy Policy outlines how TXA will handle personal information.

Personal information collected by TXA

TXA collects and holds a range of personal information, including in particular the following: 

  • If a television reception difficulty is reported to the Australian Communications and Media Authority (ACMA) or to a metropolitan free to air television network (Networks) in respect to their services, personal information may be passed by them to TXA for the purpose of investigating the reported reception difficulty. Alternatively, TXA may receive reports of a television reception difficulty directly from members of the public. Personal information collected in relation to reception difficulties may include the individual’s name, address, telephone number and email address, so that if necessary the individual can be contacted about the difficulty reported and it can be further investigated. 
  • TXA uses cookies and logs generated by its servers to track the use of its website by users.  Most web browsers are set by default to accept cookies.  However, if you do not wish to receive any cookies you may set your browser to either prompt or refuse cookies, but this may mean that you cannot access all the features of the TXA website. The information collected from users of the TXA website may include a user’s domain name and IP address, but TXA will not normally attempt to identify the individual person to whom such use relates unless TXA has reason to suspect such use may be harmful or unlawful.The Internet is not a secure environment. If you use the Internet to send TXA any information, including your personal details, it is sent at your own risk. 
  • TXA may also collect personal information from people with whom we do business, such as contractors and clients. 

Use and disclosure of personal information 

TXA does not sell or rent personal information to others, nor trade such information. 

TXA generally only uses personal information collected in relation to reported reception difficulties to investigate, respond to and resolve such difficulties.  TXA may disclose such personal information to third parties who help us to provide services such as contractors investigating reception difficulties. Where TXA collects personal information about an individual from ACMA or the Networks in relation to a reception difficulty, we may notify them of the results of our investigation. 

Personal information collected from people with whom we do business is only normally used for the primary business purpose for which it was collected.  Such information may be disclosed to other TXA contractors or clients as required for that purpose.  TXA generally requires contractors and clients to whom it provides personal information to only use and disclose such information as permitted by the Privacy Act.

Personal information collected in relation to TXA’s website or its business is generally only used to analyse and improve the content and use of TXA’s website or for the primary business purpose for which it provided

Otherwise, TXA will only disclose personal information if this is required by government officials or by law, or as permitted under the Privacy Act.  TXA is not likely to disclose personal information to overseas recipients. 

Security of personal information

TXA takes reasonable steps to secure the personal information it collects. Personal information is stored on TXA’s IT systems which TXA takes reasonable steps to secure and protect from unauthorised access or use.  Paper files that contain personal information are stored on locked premises.

Anonymous transactions

Members of the public may deal with TXA without providing personal information, or by using a pseudonym. If a problem is reported to TXA, however, without personal information being given, TXA may not be able to locate and therefore resolve the problem.

Access and corrections 

Under the Privacy Act, you have a right to seek access to information which TXA holds about you (although there are some exceptions to this). You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date.

If you wish to access or change the personal information that TXA holds about you, please set out your request in writing, and forward this to our Privacy Officer using the details provided below.

To provide you with access to your personal information, TXA will not charge you for viewing your personal information in person, but we may charge you for the cost of providing copies of it, if this is required. 

Retention and destruction of personal information

TXA retains personal information in accordance with its document management policies and practices, which generally require that such information is retained for at least seven (7) years after it is no longer required for the purpose of its collection.  This time period reflects general legal obligations on TXA to retain its business records, and the normal limitation period for the bringing of legal claims.  After this time, such personal information may be destroyed. 

Links to other websites

TXA’s website contains links to other websites for your convenience and information. When you access a non-TXA website, please understand that TXA is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.

Additional Privacy Information & How to Contact TXA

TXA may update its Privacy Policy from time to time. TXA will make available this policy to anyone who requests it either at our office or through our website.

For further information about privacy issues and the protection of privacy visit the Office of the Australian Information Commissioner’s website at

If you have other questions or complaints about our information handling processes, please contact our Privacy Officer using the details below:

TXA Head Office

ABN: 98 086 979 339

Address: Suite 2 Level 1
7 Eden Park Drive
Macquarie Park NSW 2113

PO Box 135
North Ryde BC NSW 1670

Phone: + 61 (0) 2 9491 6000
Fax: + 61 (0) 2 9491 6010
E-mail: email/txa)(


Privacy Policy last updated February 2014