Privacy Policy

TX Australia Pty Limited ABN 98 086 979 339 (TXA) owns, operates, manages, engineers, maintains and markets transmission and re-transmission facilities in the five major mainland metropolitan cities of Australia.

We respect your privacy

TXA respects the privacy of all our clients, business contacts, and members of the public, and is committed to safeguarding the personal information provided to us. TXA is subject to the requirements of the National Privacy Principles contained in the Privacy Act 1988.

This Privacy Policy outlines how TXA will handle personal information.

Personal information collected by TXA

If a television transmission problem is reported to the Australian Communications and Media Authority (ACMA) or one of the three commercial metropolitan television networks, Seven, Nine and Ten (Networks) in respect to their services, personal information may be passed by them to TXA for the purpose of investigating the reported transmission problem.

Personal information collected may include name and address, telephone number and email address, so that if necessary you can be contacted about the issue reported and it can be further investigated.

TXA may also collect personal information from people with whom we do business, such as suppliers, clients and external service providers. TXA’s policy is only to use personal information collected from these business contacts for the primary business purpose for which it was collected.

Use of personal information

TXA does not sell or rent personal information to others, nor trade such information.

TXA may disclose personal information about you to third parties who help us to provide a service to you such as contractors investigating transmission or reception problems. If we have collected personal information about you from ACMA or the Networks in relation to a problem you have reported, we will notify them of the results of our investigation.

Otherwise, TXA will only disclose personal information if this is required by government officials or by law or as permitted under the Privacy Act.

Security of personal information

TXA takes steps to secure the personal information it collects. Personal information is stored in a secure database, which can only be read by our authorised staff. Paper files that contain personal information are locked away in secure storage.

Anonymous transactions

Members of the public may deal with TXA without providing personal information. If a problem is reported to us, however, without personal information being given, we may not be able to locate and therefore resolve the problem.

Access and corrections

Under the Privacy Act, you have a right to seek access to information which TXA holds about you (although there are some exceptions to this). You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date.

If you wish to access or change the personal information that we hold about you, please set out your request in writing, and forward this to our Privacy Officer.

To provide you with access to your personal information, TXA will not charge you for viewing your personal information in person, but we may charge you for the cost of providing copies of it, if this is required.

Online collection of personal and non-personal information

Our website automatically collects other information when you visit it. For example, our server automatically recognises and stores a visitor’s domain name, but not their email address.

Our websites also uses cookies. Most web browsers are set by default to accept cookies. However, if you do not wish to receive any cookies you may set your browser to either prompt or refuse cookies, but this may mean that you cannot access all the features of the website.

The Internet is not a secure environment. If you use the Internet to send us any information, including your email address, it is sent at your own risk.

Links to other websites

Our website contains links to other websites for your convenience and information. When you access a non-TXA website, please understand that TXA is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.

Additional Privacy Information & How to Contact TXA

TXA may change its Privacy Policy at any time. TXA will make available this policy to anyone who requests it either at our office or through our website.

For further information about privacy issues and the protection of privacy visit the Australian Federal Privacy Commissioner’s website at http://www.privacy.gov.au

If you have other questions about our information handling processes, please contact our Privacy Officer using the details below:

TXA Head Office

Address: Suite 2 Level 1
7 Eden Park Drive
Macquarie Park NSW 2113

PO Box 135
North Ryde BC NSW 1670

Phone: + 61 (02) 9491 6000
Fax: + 61 (02) 9491 6010
E-mail: txa@txaustralia.com.au

Privacy Policy last updated 1/12/09